Shipping Policy

Thank you for visiting and shopping at www.delmergroup.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Policy for International

Delmer Group is committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. We also offer same day dispatch.

1. SHIPPING

   All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. WRONG ADDRESS DISCLAIMER

   It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS

   Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES

   Delmer Group is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. RETURN REQUEST DAYS

   Delmer Group allows you to return its items within 30 days. Kindly be advised that the items should be returned unopened and unused.

6. OUT-OF-STOCK ITEM PROCESS

   In case of out-of-stock items, Delmer Group will wait for all items to be in stock before dispatching.

7. IMPORT DUTY AND TAXES

   When working with Delmer Group, you have the following options when it comes to taxes and import taxes: customers will need to settle fees when arriving in destination country.

8. ACCEPTANCE

   By accessing our site and placing an order, you have willingly accepted the terms of this Shipping Policy.

Contact Information

In the event you have any questions or comments, please reach us via the following contacts:

• Email - sales@delmer.in

International Shipping Policy

Thank you for considering international shipping with us at Delmer Group. Below are the details of our international shipping policy:

1. SHIPPING

   All international orders for our products are processed and shipped out within 4-10 business days. Please note that orders are not shipped or delivered on weekends or holidays. In case of high order volumes, shipments may be delayed by a few days. We kindly ask for your understanding and patience. Additionally, please allow extra transit time for delivery.

2. WRONG ADDRESS DISCLAIMER

   It is the responsibility of the customers to ensure that the shipping address provided is accurate and complete. We strive to expedite processing and shipping; however, if you realize that you've entered an incorrect shipping address, please contact us immediately for assistance.

3. UNDELIVERABLE ORDERS

   Orders that are returned to us as undeliverable due to incorrect shipping information provided by the customer may be subject to a restocking fee. The fee will be determined by us based on the circumstances.

4. LOST/STOLEN PACKAGES

   Delmer Group cannot be held responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your tracking information indicates that your package has been delivered but you have not received it, we recommend reporting it to your local authorities for further assistance.

5. RETURN REQUEST DAYS

   International customers are eligible to return items within 30 days of receipt. Please note that returned items must be unopened and unused to qualify for a refund.

6. OUT OF STOCK ITEM PROCESS

   In the event that an item in your international order is out of stock, we will wait until all items are available before dispatching your order to minimize delays and inconvenience.

7. IMPORT DUTY AND TAXES

   Customers are responsible for any import duties and taxes levied by their country's customs authorities. Please be aware of these potential fees as they may vary depending on your location. Delmer Group does not cover import duties or taxes.

8. ACCEPTANCE

   By placing an international order with us, you acknowledge and agree to abide by the terms outlined in this International Shipping Policy.

Contact Information

If you have any questions or require further assistance regarding our international shipping policy, please do not hesitate to contact us:

• Email - sales@delmer.in